EDGEWOOD TECH REPAIR Customer Service Portal

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QUICK AND SIMPLE

Check your request in three easy steps

Enter your phone and PINUse the number you gave our shop and your private 4-digit PIN.
Press “Show My Request”Your latest repair or quote will appear.
Follow the highlighted instructionWe clearly show if you need to do anything.

Need help? Call (904) 938-4025. Our call screening will ask for your name and the service you need.

Business Hours — Eastern Time Currently closed · messages are reviewed during business hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday: 9:00 AM–3:00 PM
Sunday: Appointments only — by confirmation

We may be helping another customer or working carefully on a device. Messages and requests are answered as soon as possible during business hours, but replies may take some time. Messages received after hours will be reviewed the next business day.

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You are connected with Edgewood Tech RepairJacksonville, Florida · (904) 938-4025

No covered repair work begins until the required authorization and appropriate quote are approved.
Card payments are securely processed by Square. Edgewood never sees or stores your complete card number.
We will never ask for your Apple ID password, Google Account password, or a verification code.

How do I verify a message or payment request?

Open this portal using edgewoodtechrepair.com/track/ and find your request with the phone number you provided. Legitimate updates, quotes, and payment requests will appear with your service record. If anything seems unusual, stop and call (904) 938-4025 before responding.

STEP 1 — START HERE

Securely Open Your Portal

Use the phone number you gave Edgewood Tech Repair and your private Security PIN. You do not need an invoice or work-order number.

Request computer, business IT, networking, or gaming service

Open this section only if you do not already have a repair with us. We focus on computer repair and upgrades, business IT support, networking, and supported gaming-system repair. Quote requests are reviewed during business hours while our technicians are working with customers and devices.

Name Phone number Email address (optional) What kind of device is it?

Computer repair, business IT, networking, and supported gaming systems are our main focus. If your device is not listed, choose “Other gadget or device not listed.” We will confirm repairability, parts availability, and your quote before any repair work begins.

Not sure what device you have?We can safely identify basic information from this device, then ask you to confirm it.

Device make and model Repair needed

GAME CONSOLE REPAIR

Tell us exactly which console and connection needs service

Console family Console model Problem or repair needed

Important Console Inspection Notice

Consoles are inspected for insects, eggs, droppings, remains, and strong odors. If contamination is found, a sanitation/deep-cleaning charge may apply. Active or severe contamination may require the console to be sealed and returned without repair. We will document the condition and request approval before adding a sanitation charge.

Have you seen insects, eggs, droppings, remains, or unusual odors near or inside this console? I understand the inspection policy and that any sanitation charge will be privately quoted for approval.

Required outside photos

Use good lighting and make each opening easy to see. Large phone photos are automatically optimized; originals may be up to 30 MB each. Do not open the console, remove PS5 side panels, insert tools, use sprays, or use compressed air.

Safety: If you see live insects, eggs, or droppings, stop. Seal the console in a bag or container outside and do not bring it indoors.

Front Back Top Bottom HDMI port All USB ports Power and Ethernet ports Rear and bottom vents Xbox storage expansion slot Disc opening Digital console / no disc opening

These photos are private and are available only to authorized Edgewood Tech Repair staff.

What is wrong with the device?

Read the Repair Authorization and Customer Terms

Review the complete, printable agreement before submitting your request.

Open the complete repair terms

How are you signing today?

TouchscreenDraw your signature with your finger or stylus. ComputerYour exact typed name is your electronic signature.

Want to sell your device?

Send us information and clear photos. Any offer is preliminary until we inspect the device in person.

Name Phone number Email address (optional)

Let us help identify this deviceBasic browser information can be filled automatically after you approve it.

Device make and model IMEI number On iPhone: Settings → General → About. On Android: Settings → About phone. You can also dial *#06#. We use the IMEI only to research the device; it is not displayed publicly. Storage size Carrier Device condition Anything else we should know?

Battery information

Apple iPhone: Open Settings → Battery → Battery Health & Charging. Enter the Maximum Capacity percentage below and upload a screenshot of that screen.

Google Pixel: Open Settings → Battery to see the current percentage. On supported Pixel models, use Settings → Battery → Battery Diagnostics for battery condition.

Samsung Galaxy: Open Samsung Members → Support → Phone diagnostics → Battery status. Samsung may show Normal, Weak, or Bad instead of a health percentage.

Other Android: Open Settings → Battery. If your phone does not display battery health, choose “Not shown by device” below.

Current battery charge Battery health / condition I cannot upload every photo or battery screen right now because I am using this device, its screen does not work, or I need help at the shop. I understand Edgewood Tech Repair cannot make a final offer until the device is photographed or inspected.

Required device photos

Take one clear photo for every view. Large phone photos are automatically optimized; originals may be up to 30 MB each.

Front Back Left side Right side Top Bottom Battery screenUpload a screenshot or photo showing the battery percentage/health screen.

I own this device or have authority to sell it. It is not lost or stolen, has no unpaid financing, and will have all account and activation locks removed before sale. I understand any offer is subject to physical inspection. I confirm this device is not iCloud Locked or Activation Locked. For an Apple device, I will turn off Find My and remove the device from my Apple Account before Edgewood Tech Repair purchases it. Edgewood Tech Repair does not buy iCloud-locked devices.

Check your request in three easy steps

Allow update sounds?

Securely Open Your Portal

Your quote request is ready to track

Request Progress

You’re all set for now

Bring Your Device to Your Scheduled Appointment

Your On-Site Service Plan

Appointment Scheduled

Simple Preparation Checklist

Your Technician Is On the Way

Part Order & Tracking

Quote Ready for Review

Your Edgewood Part Grade

Economy or Alternative Part Selection

Approve This Work Order

Before & After Photos

Limited Workmanship Warranty

Your Completed-Service Receipt

Your Device Offer

Purchase Request Decision

Payment Request

Contact Edgewood Tech Repair

Send a Message

Tell Us About Your Service

Is this for a home computer or a small business?

Would you like us to come to you?

Tell us about your internet or Wi‑Fi issue

Tell us exactly which console and connection needs service

Required outside photos

Battery information

Help identify this device